Refund policy

Last Updated: July 2026
At Dashify.store, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
1. Return Eligibility
We offer a 7-day return policy from the date your order is delivered.
To qualify for a return, the item must:
Be unused and in its original condition.
Be returned with all original packaging, tags, manuals, and accessories.
Be accompanied by proof of purchase (order confirmation or invoice).
Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
2. Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
Personal care and hygiene products
Baby feeding products after use
Customized or personalized products
Gift cards
Products marked as "Final Sale" or "Non-Returnable"
3. Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To help us process your request quickly, please include:
Your order number
Photos of the product
Photos of the packaging
A brief description of the issue
After verification, we will arrange a replacement or refund, depending on the situation.
4. Refund Process
Once we receive and inspect the returned item, we will notify you of the status of your refund.
If approved:
Refunds will be issued to your original payment method.
Processing typically takes 5–10 business days, depending on your bank or payment provider.
Shipping charges (if any) are generally non-refundable unless the return is due to our error.
5. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation may not be possible. In such cases, you may request a return after delivery if the item meets our return policy.
6. Return Shipping
If the return is due to:
A damaged or defective product, or
An incorrect item sent by us,
we will arrange or cover the return shipping where applicable.
For returns due to a change of mind, return shipping costs may be the customer's responsibility.
7. Exchanges
We offer exchanges for eligible products that are damaged, defective, or incorrect, subject to stock availability.
8. Contact Us
If you have any questions about returns or refunds, please contact our support team:
Email: support@dashify.store
Response Time: Within 24–48 business hours.
Thank you for shopping with Dashify.store. We appreciate your trust and are committed to providing a smooth, transparent, and customer-friendly shopping experience.